Our returns policy is...

 

At FMP Motor Factors Ltd we hope you are completely happy with your purchases, but from time to time we know that there may be a time when you need to return the goods you have bought back to FMP.

Returns are accepted if you are not happy with your item for any reason, however all products returned must be in a resalable condition including its original packaging.

FMP Motor Factors Ltd must be informed of any returns request within seven working days of delivery, and we will arrange a sales advisor to contact you to arrange a return.

If you receive an incorrect product from FMP Motor Factors Ltd, please notify us as soon as possible. We will ensure to replace any incorrect item as fast as possible.

You can take your return direct to your nearest branch or we will arrange collection and replacement of the correct part.

Once we receive the part back we will then credit you I full, please return any item with the corresponding invoice number so that we can process your credit as soon as possible, usually on the same day that it is received into any of our FMP branches. However all products returned must be in a resalable condition including its original packaging.

All FMP Parts carry a minimum 12 month warranty.

In the unlikely event that a part becomes faulty within that period please contact us and FMP Motor Factors Ltd  will arrange a replacement or refund as soon as possible.